Privacy Policy

Introduction

At FILR (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beauty appointment booking platform.

By accessing or using the FILR platform, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our platform, including:

Personal Information

• Contact information (name, email address, phone number)
• Account information (username, password)
• Profile information (profile picture, preferences)
• Payment information (processed by our third-party payment processors)
• Business information (for service providers)

Usage Information

• Booking history and appointment details
• Reviews and ratings you provide
• Service preferences and search history
• Communication with beauty service providers

Technical Information

• Device information (device type, operating system)
• IP address and browser information
• Geographic location data
• Usage patterns and interactions with our platform

How We Collect Information

We collect information through:

• Direct interactions when you register, book appointments, or submit reviews
• Automated technologies such as cookies and similar tracking technologies
• Third-party sources, such as social media platforms if you choose to connect them

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process and manage your appointments and bookings
• Facilitate communication between clients and beauty service providers
• Send you important updates, newsletters, and marketing communications (subject to your preferences)
• Personalize your experience and offer relevant content and services
• Analyze usage patterns to improve our platform
• Protect against fraud and unauthorized access
• Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

• Beauty service providers when you book appointments with them
• Service providers who perform services on our behalf (payment processing, cloud storage, analytics)
• Business partners with your consent, when necessary for the services you've requested
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties for their marketing purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to delete your personal information in certain circumstances
• Right to restrict or object to processing of your information
• Right to data portability
• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@filr.beauty.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws. When we transfer your information, we will take appropriate measures to ensure that your privacy rights continue to be protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.